The See-Now / Buy-Now phenomenon – live shopping is in the house...

Kroger’s digital smart screens – hitting a home run on customer engagement and innovation...

When Customer Experiences take on a Regional Flavor...

Beyond what one dreams or imagines – the future of retail...

Booking.com gets intelligent and chatty!...

Brands and Social Media Marketing...

I’ll tell you what I want – what I really, really want: Pinterest for the win!...